SOAL LATIHAN EXPRESSING COMPLAINT PALING EFEKTIF

SOAL LATIHAN EXPRESSING COMPLAINT PALING EFEKTIF


Complaint adalah sebuah keluhan. Semua orang pasti pernah menyampaikan sebuah keluhan, karena pada dasarnya mengeluh adalah sifat alami yang telah menjadi bagian dari kita.

Tidak semua Complaint memiliki konotasi yang negatif. Dalam situasi tertentu Complaint bisa menjadi semacam quality control. Misal pada saat kita memiliki sebuah usaha pelayanan jasa kemudian ada dari salah satu customer kita yang menyampaikan sebuah keluhan tentang pelayanan yang ia dapat, maka itu bisa menjadi sebuah pemberitahuan tentang sebuah kekurangan dalam jasa yang kita berikan.

Penjelasan materi tentang bagaimana menggunakan ungkapan keluhan atau Expressing Complaint telah dibahas sebelumnya pada postingan berjudul:

EXPRESSING COMPLAINT PALING MUDAH, BERIKUT CONTOH DIALOG

Artikel terkaitPenggunaan Present Continuous dan Past Continuous dengan Always, Forever, Constantly

Seperti biasa setelah selesai mempelajari suatu materi kita akan menutupnya dengan latihan soal untuk memastikan kita telah menyerap materi tersebut dengan baik.



PRACTICE 1

Fill in the blanks on the dialogues below by using the possibility expressions given!

You: Excuse me, (1) . . . . . . . . . . . . . . . . ?
I bought this shoes yesterday, I believed I've ask for number 41 but this is number 39.
Shop clerk: Yes Sir, (2) . . . . . . . . . . . . . . . . . , I will change it, and I hope you also bring the receipt.
You: Sure.



You: Excuse me, My mom is sick now, and she needs to take a rest. (3) . . . . . . . . . . . . . .  move to the park over there, I think it would be better for you to have practice there. I'm sorry, I hope you understand.
Your neighbor: Sure, I don't mind. I'm sorry for the noise.



Customer care: Hello is this Mrs. Zaskia?
Mrs. Zaskia: Yes, who is this?
Customer care: I'm Nira from Aurora hotel. I'm sorry to bother you but I would like to offer you a 70% discount for all room this weekend, we thought it may be interesting for you.
Mrs. Zaskia: Thanks for the offer, but I'm not interested. The last time I slept in your hotel I was disappointed.
Customer care: (4) . . . . . . . . . . . . . . . . .  you mind to tell us what happened?
Mrs. Zaskia: (5) . . . . . . . . . . . . . . . . .  The faucet in the bathroom didn't work, and the room smelt like cigarette.
Customer care: (6) . . . . . . . . . . . . . . . .  We will try to solve the problem, and make sure such trouble won't happen again in the future. We also appreciate for your last visit in our hotel. Thanks for thelling us your problem, we will try our best for our customers' satisfaction. Thanks for your time Mrs. Zaskia.
Mrs. Zaskia: Okay.



Barry: Mr. Cooper you come back soon, I thought it would be two weeks of vacation, why come back so early?
Mr. Cooper: You're not going to believe this, but (7) . . . . . . . . . . . . . . . . . . .
Barry: Really? what happened?
Mr. Cooper: (8) . . . . . . . . . . . . . . . .  All of the tourism sites they told was not satisfying. I've paid so much but we didn't get exactly like we thought it would be.
Barry: I think that would be a serious problem, are they fraud or something?
Mr. Cooper: May be. I will never use their services again. (9) . . . . . . . . . . . . . . . . .
Barry: so (10) . . . . . . . . . . . . . . . . ?
Mr. Cooper: Thousands times. But still they never really resolve the problems.
Barry: I'm sorry about what happened to you Mr. Cooper.
Mr. Cooper: Thanks man.


Possibility Expressions!


We apologize for your inconvenience

it was disappointing

Can you help me with this

The standard of service is not good enough

Their service is really bad

I'm sorry for the trouble

We're sorry for the troubles

The travel agency just didn't meet my expectations

Have you complained

Would you mind to




PRACTICE 2

Try to handle the following complaints.
You can use your own expressions, keep it polite.



1. Customer: Hello, I want to complain about the clothes I bought from your online shop.
You: Is there anything wrong with it, Miss?
Customer: One of it is torn, and the color is not what I expected as I saw in the catalogue.
You: . . . . . . . . . . . . . . . . . . . . . . . . . . . .



2. Customer: Hello, is this Customer service of Burung Terbang airlines?
You: Yes Sir, Can I help you?
Customer: I am very disappointed with the service of your airlines. I use this flight often. But the flight get delayed several times. It is an unfortunate thing for a businessman like me.
You:  . . . . . . . . . . . . . . . . . . . . . . . . . . . .



3. Citizen: I am sorry to bother you. I have a problem with the bumpy road in our neighborhood. It is too severe. Some people get accident because of it. It's dangerous.
You:  . . . . . . . . . . . . . . . . . . . . . . . . . . . .



4. Buyer: Excuse me, there seems to be a problem with the bill. An hour ago I bought groceries here, but some of the items are paid double maybe you inputted it double. Would you mind to check it again?
You:  . . . . . . . . . . . . . . . . . . . . . . . . . . . .



5. Your neighbor: I understand it's maybe not your fault. But your pet often comes to my house and makes dirty marks all over my veranda.
You:  . . . . . . . . . . . . . . . . . . . . . . . . . . . .




Congratulations! You just have finished your practices.

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